CULTURE OF CONTINUOUS IMPROVEMENT
Culture of Continuous Improvement is a perpetual process of enhancing services and processes. This involves reassessing and refining procedures, evaluating performance, spotting improvement areas, and making necessary adjustments. It operates in a cycle: Plan, Implement, Collect Information, and Analyze. Quality in education and outcomes depends on total participation - from faculty to maintenance and administrative staff - by actively contributing innovative improvement ideas.
CUSTOMER SERVICE
Customer Service in our college setting involves helping students, alums, and visitors throughout their interactions with college services. Every college staff member's goal is to ensure satisfaction and provide support, whether through calls, emails, chats, or in-person engagements, fostering a positive relationship.
EFFECTIVE COMMUNICATION
Effective Communication is the art of sharing ideas and Information with clarity and intent, going beyond mere data exchange to understand the emotions and intentions behind it. All college staff must adopt the 7Cs of Communication - Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous - to ensure messages are effectively conveyed and comprehended.
ENROLLMENT MANAGEMENT
Enrollment Management streamlines how our College controls student numbers, boosts retention, and raises graduation rates through coordinated activities like recruitment, admissions, retention initiatives, student services, financial aid, and curriculum design. It's a collaborative effort across all college areas to enhance student experiences, aligning various functions to achieve enrollment objectives. In short, it's a college-wide duty.
QUALITY INSTRUCTIONAL
SERVICE
Quality Instructional Service is the educational
standard delivered by
top-notch instructors
using the College’s
current curriculum and
advanced training tools.
This service focuses on
elevating student
performance and
expectations, equipping
them with the skills for
career advancement,
and instilling a passion
for learning.