Customer Contact Specialist (CCQ1) Technical Certificate of Credit
(Stand-alone and Embedded in Business Logistics Management Diploma and Degree, and Business Management Diploma and Degree)
Program Description:
The Customer Contact Specialist certificate program prepares the individual for work in the business environment by providing training that equips the individual to provide quality customer service through an understanding of the nature of business, customer service, and personal growth and development in the context of constant change.
Entrance date: Varies
Program admission requirements:
Minimum Test Scores
| ACCUPLACER NEXT GENERATION– | Reading | 224 | ACCUPLACER- | Sentence Skills | 60 |
| Writing | 236 | Reading Comprehension | 55 | ||
| Arithmetic | 229 | Arithmetic | 34 |
Applicant must be at least 18 years of age.
High school diploma or equivalent required for admission.
Credits required for graduation: 9
Beginning Spring 2022 (January 2022), ALL FIRST TIME college students will be required to take the College Success (COLL 1020) course.
| Courses 9 credits | |
|---|---|
| MGMT 1120LIntroduction to Business
This course is designed to provide the student with an overview of the functions of business in the market system. The student will gain an understanding of the numerous decisions that must be made by managers and owners of businesses. Topics include: the market system, the role of supply and demand, financial management, legal issues in business, employee relations, ethics, and marketing. |
3 |
| MGMT 2205LService Sector Management
This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector. |
3 |
| MGMT 2410LChange and Career Management
This course focuses on the impact of change on the workplace and the personal responsibility involved in responding to change in any circumstance. Specific emphasis will be made on the role of change in the field of career management. Specific topics that will be covered are change management, problem solving skills, personal image, and career management. |
3 |
Faculty
Chair of Business Logistics Management
Manufacturing Technology Building, Room 103
Up one level
Programs of Study
Notice and Responsibilities Regarding this Catalog
The purpose of this catalog/handbook is to provide general information. It should not be construed as the basis of a contract between students and Albany Technical College (ATC). While the provisions of this catalog/handbook will ordinarily be applied as stated, ATC reserves the right to change any provisions listed without notice. Such changes may include entrance requirements and admissions procedures, courses, and programs of study, academic requirements for graduation, fees and charges, financial aid, rules and regulations and the College calendar. It is the student’s responsibility to keep informed of all changes including academic requirements for graduation.