Job Description & Responsibilities:
Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone, e-mail, or other correspondence. Continuously check member service voice mail and reply to these calls accordingly. Research and solve routine member questions, problems, and complaints concerning credit union accounts. Verify accounts, open/close accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, e-statements etc. Stay up to date with comprehensive knowledge of all credit union products and services that are promoted by phone service representatives. Cross‐sell credit union products and services when appropriate. Assist members with basic questions regarding their loans. Assist members with remote access. Mail, fax, or e‐mail new member applications, loan applications, and/or information to members and prospective members. Responsible for researching member inquiries to ensure proper follow-up and satisfaction. Ensure that all credit union members‐ and employee‐related business is kept in the strictest confidence. Treat all credit union members and employees with a positive and cooperative attitude. Demonstrates an unsurpassed commitment to exceptional member service and teamwork. Maintain up-to-date and comprehensive knowledge on all credit union products and services and can confidently offer appropriate solutions to fit member needs. Responsible for all in-coming communication. (Virtual Branch calls, emails, texts). Respond to emails or other electronic requests submitted by members within 24 hours. Respond to incoming chats/texts within 5 minutes. Support and promote the Credit Union's Vision, Mission, and Core Values. Flexibility to work all hours assigned by the supervisor, based on business needs and operational requirements. Any other duties that are given by the Director of Virtual Branch and/or Director of Frontline Operations.
Qualifications:
High School Diploma or GED; and 3 years of Customer Service experience.
How To Apply:
Salary:
Depending on Experience
Contact:
Employer: Bridgeway Credit Union
Location: Albany, GA
Link: https://bridgeway-credit-union.prismhr-hire.com/job/904138/virtual-branch-representative