Job Description & Responsibilities:
Essential Functions, Duties, and Responsibilities: Provide prompt, professional customer service to customers and prospective customers. Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions. Work to understand the root causes of complex customer service issues and identify and implement resolutions. Accountable for achievement of defined sales and service goals. Maintain a working knowledge of banking products and promotions. Responsible for performing accurate transactions, balancing each day, and verifying cash totals. Scan daily proof work to the remote capture machine. Identify customer needs, cross-sell and up-sell opportunities, and should make referrals within the branch. Ensure adequacy of currency and coin supply. Provide backup support to other branches as needed. May provide assistance and training to other colleagues and serve as a mentor. May perform all sales and service functions of the branch as needed. Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. Always act in the best interest of the customer when offering additional products and services.
Qualifications
Required Knowledge, Skills and Competencies: Ability to perform accurate transactions. Successful completion of Teller training program and passing score on training post-test. Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives. Strong written and verbal communication skills. Intermediate PC proficiency. Intermediate proficiency in Google Docs and Microsoft Office products. Industry and Work Experience: 1 or more years of customer service experience. Cash handling or sales experience preferred. Academic: High school diploma or GED required. Bachelor’s degree in finance or related field preferred.
Salary:
Depending on Experience
Contact:
Employer: Ameris Bank
Location: Albany, GA
Link: https://recruiting.ultipro.com/AME1062AMERI/JobBoard/64032860-7f7c-4510-b84e-1e590df86fa3/OpportunityDetail?opportunityId=5f3a5568-d0c9-42ea-926b-a0e2a33a1b8b