Job Description & Responsibilities:
The Teller is responsible for providing prompt, efficient customer service, operating the teller drawer, and accurately processing transactions. The position identifies customer needs, cross-sell and up-sell opportunities, and makes referrals within the branch. The position provides assistance to team members and performs complex, specialized transactions while creating a positive work environment that demonstrates the Ameris Approach and aligns with the Bank’s Mission, Vision, Purpose, Experience Expectations, and Values. Other projects and duties as assigned. Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities. Provides prompt, professional customer service to customers and prospective customers. Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions. Works to understand the root causes of complex customer service issues and identifies and implements resolutions. Accountable for achievement of defined sales and service goals. Maintains knowledge of banking products and promotions. Responsible for performing accurate transactions, balancing each day, and verifying cash totals. Scans daily proof work to the remote capture machine. Identifies customer needs, cross-sell and up-sell opportunities, and makes referrals within the branch. Ensures adequacy of currency and coin supply. Provide backup support to other branches as needed. May provide assistance and training to other colleagues and serve as a mentor. May perform all sales and service functions of the branch as needed. Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. Always acts in the best interest of the customer when offering additional products and services. Required Knowledge, Skills and Competencies: Demonstrated ability to perform accurate transactions. Successful completion of Teller training program and passing score on training post-test. Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives. Strong written and verbal communication skills. Intermediate PC proficiency. Intermediate proficiency in Google Docs and Microsoft Office products.
Qualifications
1 or more years of customer service experience. Cash handling or sales experience preferred. Academic: High school diploma or GED required. Bachelor’s degree in finance or related field preferred.
Salary:
Depending on Experience
Contact:
Employer: Teller
Location: Albany, GA
Link: https://recruiting.ultipro.com/AME1062AMERI/JobBoard/64032860-7f7c-4510-b84e-1e590df86fa3/OpportunityDetail?opportunityId=9c9d18c8-d58e-40e4-9546-ebbb4219bcc6