Job Description & Responsibilities:
Primary responsibilities include: Interfacing with customers, resolving customer issues, troubleshooting user issues, and maintaining documentation.
Qualifications
Bachelor’s degree in Information Technology and/or Public Health or equivalent experience 1-3 years of customer service and technology experience Experience using a CRM related tool Strong analytical and problem-solving skills Ability to quickly gain an in-depth understanding of our products and services Understanding in health care services Comfortable working in teams A desire to help and to interface with customers Outstanding written and verbal communication skills Comfortable working in a fast-paced start-up environment Ability to work independently under minimal supervision and strong track record of setting and meeting delivery commitments Can-do attitude and willingness to work on a dynamic mix of tasks, no matter how big or small Commitment to social impact initiatives and helping underserved communities Technical Tools: CRM Tools: Intercom, JIRA, Hubspot Documentation Tools: Confluence, Google Suite Project Management Tools: Asana Performance Management Tool: Lattice Technical Tools: Logica, Internal Tools: Workday, Zoom, Slack, Workramp
Salary:
$54,000 - $57,000
Contact:
Employer: Unite Us
Location: REMOTE
Link: https://uniteus.com/our-careers/job-openings/job/?gh_jid=7327248002