Job Description & Responsibilities:
The Technical Support Specialist I applies technical knowledge to assist internal users with computer problems. Coordinates investigations to resolve information system issues. Conducts research to understand, explain and resolve technology issues. Communicates updates to users that have been or may be affected by a problem. Follows up with users after problems have been resolved. Utilizes help desk tracking software to present recommendations and improvements for user systems. Sponsorship is not available for this position. Responsibilities Provides Technical Support for students, faculty, and staff via telephone, email, chat, or in person. Creates and assigns support tickets as necessary. Installs, maintains, and updates campus hardware. Configures software for University applications. Resolves incidents with printers, copiers, and scanners. Assist ITS Inventory with receiving, deploying, and retrieving technology. Updates Knowledge Base and documentation. Trains and mentors student workers. Assists other divisions of ITS on special projects. Performs other duties as assigned.
Qualifications
Required Qualifications High school diploma or equivalent is required. At least 6 months of related experience. A valid driver¿s license for the State of Georgia in good standing. Preferred Qualifications Vocational or technical training or degree in a related field. 2 years of related experience. CompTIA Fundamentals.
Salary:
29,569 to $38000.
Contact:
Employer: Albany State University
Location: Albany, GA
Link: https://careers.hprod.onehcm.usg.edu/psc/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_SCHJOB_FL&Action=U