Job Description & Responsibilities:
Serve as initial client issue/request intake for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support Intake client issues/request through email and telephone, triage issues accordingly per company processes Provide remote support to clients and serve as the first point of contact for issue reporting Responsible for service ticket scheduling, escalation, and client satisfaction Ensure quality services are performed to the agreed SLA Offer our clients a true “white-glove” support experience and exceed their expectations Work with counterpart technicians to schedule and follow up on outstanding issues Conduct inventory control procedures including product receiving, shipping, purchasing, and overall inventory management Create and maintain thorough documentation and configurations within company tools Interface with third party vendors as a liaison between client and vendor Other duties as assigned
Qualifications
Knowledge, Skills & Personal Qualities Demonstrate excellence in customer service Excellent communication skills Ability to identify simple to complex problems and analyze them for triage or solution Demonstrate problem-solving strategies and practical knowledge Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures Working knowledge of computer systems, including hardware, software, OS, and peripherals Demonstrated ability to work in a fast-paced environment Time management, organization, communication is vit
How To Apply:
Contact:
Employer: Invision Technologies
Location: Albany, GA
Link: https://invtech.com/join-our-team/