Service Desk Support Technician

Responsibilities & Duties  Serve as initial client issue/request intake for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support  Intake client issues/request through email and telephone, triage issues accordingly per company processes  Provide remote support to clients and serve as the first point of contact for issue reporting  Responsible for service ticket scheduling, escalation, and client satisfaction  Ensure quality services are performed to the agreed SLA  Offer our clients a true “white-glove” support experience and exceed their expectations  Work with counterpart technicians to schedule and follow up on outstanding issues  Conduct inventory control procedures including product receiving, shipping, purchasing, and overall inventory management  Create and maintain thorough documentation and configurations within company tools  Interface with third party vendors as a liaison between client and vendor  Other duties as assigned

Required Qualifications  High school diploma or equivalent required  1 year support or call center/dispatch experience  Exceptional written and verbal communication skills  Ability and desire to learn and adapt quickly  Exceptional customer service skills  Attention to detail Preferred Qualifications  Advanced level degree or certifications desired  Managed Service Provider experience  Use of PSA/Ticketing system experience  Call center/dispatch experience  Experience as a tier 1-2 IT Support Specialist  Working knowledge of O365, Azure, Sharepoint

https://invtech.com/wp-content/uploads/2022/04/ServiceDeskSupportTechnician_Albany.pdf

Employer: Invision Technologies
Location: Albany, GA
Link: https://invtech.com/wp-content/uploads/2022/04/ServiceDeskSupportTechnician_Albany.pdf