Job Description & Responsibilities:
Unite Us is hiring a self-motivated Senior Customer Success Manager (SCSM) with in-depth customer and community-facing skills and a passion for health and social care. The Senior Customer Success Manager is an individual contributor who will ensure customers and community-based organizations achieve their business objectives with Unite Us. This role spans from strategic thinking to tactical execution, with relationship-building at its core and a specific focus on building buy-in with local stakeholders. The SCSM will lead through influence with external and internal partners, diagnosing and solving complex problems while serving as a mentor and thought partner to other Customer and Community Success team members.
Qualifications
5+ years of professional work experience suggested 3-5 years of customer success, account management or directly related work experience preferred Experience creating and sustaining strategic partnerships Experience with renewals and retention opportunities Demonstrated ability to take initiative, inspire others, and influence change at all levels Self-starter motivation with strong organizational and time management skills – you make things happen! Experience analyzing data to pull out insights, tell a story, and drive action The ability to thrive in a variable and demanding start-up environment - you are solutions-oriented, comfortable with ambiguity, and highly adaptable Demonstrated experience in managing a book of business is a strong plus A passion for healthcare, human services, and/or public health Typically requires a bachelor's degree or equivalent experience
Contact:
Employer: Unite Us
Location: REMOTE
Link: https://uniteus.com/our-careers/job-openings/job/?gh_jid=7604300002