Job Description & Responsibilities:
The main function of the Scheduler is to schedule installation appointments and service calls for our FTTH Technicians. To succeed in this role, you should be an intuitive self-starter who excels at problem solving, have excellent time management and communication skills, as you’ll collaborate with customers and our Technicians to deliver results on deadlines. Duties and Responsibilities: Locate address via map and input utility locate requests.es via map and input utility locate requests. Contact clients to efficiently schedule installation appointments. Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate. Follow up and interact with customers and installation teams. Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules. Accurately document all telephone calls in computer based system in a timely manner. Review Installer Reports and reconcile discrepancies as needed. Work well within a team. Participate in quality assurance processes/programs/initiatives as requested.
Qualifications
High school diploma or equivalent. Strong customer phone service background. Excellent written, verbal, interpersonal and communication skills. Minimum 2-4 years scheduling experience; preferably in Installation and/or Customer Service. Proficient use of mapping applications such as Google Maps. Strong MS Outlook, Teams, Word, and Excel skills. Ability to multi-task, be organized, efficient, accurate, and accountable. Strong work ethic and capacity to handle high work volume in a teamwork environment.
Salary:
Depending on Experience
Contact:
Employer: Benton Technical Services Inc
Location: Albany, GA
Link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d3a6a352-3261-4681-ac00-1363c796e9a2&ccId=19000101_000001&type=JS&lang=en_US&jobId=497253