Job Description & Responsibilities:
You will make an impact by: • Maintaining a positive attitude by smiling, greeting and thanking members • Being in a position of positive influence without direct supervision to obtain the best performance of associates and the facility • Providing exceptional customer service to members across the club as needed, answering any questions they may have • Maintaining a clean, neat, and member-ready area while being able to lift carry and place merchandise weighing up to 15lbs. The Membership Representative role is a great way to start your development path at Sam’s Club. Apply now! The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process. What you'll do... Drives membership in the assigned club by communicating goals, results, and feedback. Ensures signage is updated. Ensures all marketing collateral and signage related to membership programs is up to date. Completes and maintains required documentation and forms. Enables associate-membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and needs. Ensures training plans and materials are efficient. Provides information on membership benefits. Promotes the value of company products and services. Teaches associates to process and sell memberships, upgrades, and credit accounts. Communicates relevant information on membership events, both inside and outside of the club. Assists associates with the proper execution of membership plans to support achieving membership sales. Directs club membership goals by selling memberships in the field and in the club using various techniques (for example, cold calling, outside appointments, membership drives). Communicates with current and prospective members. Educates members on membership types, programs, and benefits. Identifies and matches member or prospective member needs with appropriate membership benefits, services, or product solutions. Responds to membership questions and concerns. Encourages membership renewals Assists with member account decisions. Demonstrates exemplary actions and workload execution by modeling and training processes to associates; providing on the job training in the work area and salesfloor; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Qualifications
Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field. 1 year’s sales experience in business to business sales. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Salary:
$37,000.00-$75,000.00
Contact:
Employer: Sam's Club
Location: Albany, GA
Link: https://careers.walmart.com/us/jobs/WD1881661-sales-and-training-manager-membership