Job Description & Responsibilities:
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. What you’ll do The establishment and maintenance of a robust knowledge management system will be key to ensuring that associates have quick access to accurate and up-to-date information, which will improve efficiency and service quality. Edit and refine content to ensure clarity, consistency, and quality. Develop and write content to help our agents find information quickly and ensure they access the correct information. Monthly calibration and audit meetings. Quarterly calibrations. Audit vendor Quality Analyst to maintain consistency, accuracy, and compliance across all levels of quality monitoring. Work with a team to help Improve call quality and increase collection success. Prepares and analyzes internal and external quality reports for management staff review.
Qualifications
Minimum 1-2 years of experience in a contact center or quality analyst role, with a basic understanding of contact center operations and performance metrics Excellent verbal, written, and interpersonal communication skills Customer focused with a commitment to providing customers with an exceptional experience Focus on quality and collections Exceptional listening and analytical skills Solid time management skills
How To Apply:
Salary:
$53,000 - $73,000
Contact:
Employer: Affirm
Location: REMOTE
Link: https://job-boards.greenhouse.io/affirm/jobs/6340540003