Job Description & Responsibilities:
What you will be doing: Answer Inbound Callsfrom customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily). Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Acknowledging and resolving customer complaints and difficult situations. Process required transactions via web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences.
Qualifications
Required Qualifications: Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Six months minimum experience in call center, customer service and/or dispatcher experience. Customer Service experience. Working knowledge with computer and Windows personal computer applications. Must be able to successfully pass a background check, credit check and security clearance (fingerprints) Must comply with camera requirements when attending meetings and training. Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide computer equipment. Preferred Qualifications: 1+ years of previous call center experience Must live in the following States to be considered: AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI
Salary:
$14.00 HR
Contact:
Employer: Conduent
Location: Remote, USA
Link: https://careers.conduent.com/us/en/job/10999/Remote-Customer-Service-Representative