Job Description & Responsibilities:
Transfer phones to/from the answering service in the a.m. and p.m. Notifies answering service of any changes on the daily “call” schedule for physicians. Responds to emergency calls according to established procedures. Answers all calls by the second ring and directs them to the appropriate department. Communicates general clinic information to the public by phone. Schedules appointments by obtaining thorough patient information (i.e. chief complaint, symptoms, reason for appointment) including recent specialist and ER visits. Maintain provider templates scheduling out in time and also new providers Maintains office equipment which includes but not limited to: postage equipment, copy machine, telephone system, fax equipment, etc. Updates in-house telephone directory and maintains accurate listing based on changes. Balances provider schedule for efficient patient flow. Lock up after hours and open in the mornings. Call patients as directed by manager for appointment reminders. Receives and updates schedule changes per provider schedule. Understands HIPAA requirement and conducts clinical business processes that ensures patient privacy as a priority. Open/maintains scheduling template in eCW. Assist with lost to follow-up and cancellation recall lists to get patients back into care. Other duties as assigned.
Qualifications:
High school graduate. Prior training in customer service and public relations highly desirable. One year experience as a switchboard operator with a system having at least 20 incoming lines in a similar work environment. Ability to work under stress and an emphasis on excellent telephone communication skills.
How To Apply:
Salary:
$10.51 - $20.47 an hour
Contact:
Employer: Albany Area Primary Health Care
Location: Leesburg, GA
Link: https://aaphc.org/careers/current-openings