Patient Care Coordinator

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Job Description & Responsibilities:

Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process. Successfully utilize the scheduling system to maximize test opportunities for the office. Actively call current, past and potential patients through identified sources. Track and report appointment results. Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals. Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients. Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts). Verify patient eligibility, submit insurance claims. Manage process until claim is funded. Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits. Maintain a clean and welcoming office and work environment.

Qualifications

High School diploma or equivalent is required. 2 years’ office experience is preferred. 2 years’ sales and customer service experience preferred. Team player with an enthusiastic and positive attitude.

Salary:

$14/hour

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