Job Description & Responsibilities:
Joining us as a Multi-Unit Team Leader, you'll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you'll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You'll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. What you'll bring to the team... Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders. Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement. Assist DGM in recruiting and interviewing candidates for tax office associate positions. Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices. Travel between offices as required. May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Qualifications
People management experience, with the demonstrated ability to grow and develop associates. Demonstrated aptitude for growth plan execution and ability to lead towards growth culture. Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision. Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs. Computer proficient with the ability to use MS Office. Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course1 (if preparing tax returns). It would be even better if you also had... Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions.
How To Apply:
Salary:
Depending on Experience
Contact:
Employer: H&R Block
Location: Albany, GA
Link: https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25515&siteid=5616#jobDetails=3564662_5616