IT Support Professional (Information Technology)

Responsibilities & Duties  Serve as front line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support  Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting  Offer our clients a true “white-glove” support experience and exceed their expectations  Install and configure hardware and software components to ensure usability and optimal performance  Work with counterpart technicians and clients for developing solutions to meet client needs  Create and maintain thorough documentation and configurations within company tools  Identify and implement automation and continuous process improvement opportunities  Interface with third party vendors as a liaison between client and vendor  Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients  Other duties as assigned Knowledge, Skills & Personal Qualities  Demonstrate excellence in customer service  Ability to identify simple to complex problems and analyze them for triage or solution  Demonstrate problem-solving strategies and practical knowledge  Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures  Advanced knowledge of computer systems, including hardware, software, OS, and peripherals  Working knowledge of networking fundamentals and hardware  Knowledge of cyber security fundamentals  Demonstrated ability to work in a fast-paced environment  Time management, organization, communication are vital

 High school diploma or equivalent required  1 year computer and/or network support experience  Exceptional written and verbal communication skills  Ability and desire to learn and adapt quickly  Exceptional customer service skills  Attention to detail

https://invtech.com/join-our-team/

$35, 000 to $60,000 depends on experience

Employer: Invisions Technology
Location: Albany, GA
Link: http://invtech.com/wp-content/uploads/2022/04/ITSupportProfessional_Albany-1.pdf