IT Support Professional (Information Technology)

Serve as front line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support  Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting  Offer our clients a true “white-glove” support experience and exceed their expectations  Install and configure hardware and software components to ensure usability and optimal performance  Work with counterpart technicians and clients for developing solutions to meet client needs  Create and maintain thorough documentation and configurations within company tools  Identify and implement automation and continuous process improvement opportunities  Interface with third party vendors as a liaison between client and vendor  Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients

High school diploma or equivalent required  1 year computer and/or network support experience  Exceptional written and verbal communication skills  Ability and desire to learn and adapt quickly  Exceptional customer service skills  Attention to detail Preferred Qualifications  Advanced level degree or certifications desired  Preferred certifications: Comptia A+, Network+, Security+, any Microsoft  Managed Service Provider experience  Use of PSA/Ticketing system experience  Experience as a tier 1-2 IT Support Specialist  Working knowledge of O365, Azure, Sharep

https://invtech.com/wp-content/uploads/2022/04/ITSupportProfessional_Albany-1.pdf

Employer: Invision Technologies
Location: Albany, GA
Link: https://invtech.com/wp-content/uploads/2022/04/ITSupportProfessional_Albany-1.pdf