Job Description & Responsibilities:
The Inbound Operations Manager is responsible for overseeing the receiving and inventory operations for the warehouse. This position maintains extensive knowledge of the various receiving procedures and operations protocols while developing and implementing improvements that increase efficiencies. The Inbound Operations Manager is responsible for ensuring that all new employees receive proper training in relevant areas and maintaining a high level of proficiency among current employees. ESSENTIAL DUTIES & RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Monitor daily, weekly, and monthly metrics for all Inbound departments; identify and resolve operating issues as needed, including oversight of correction actions and progressive discipline process. Receiving: All inventory (including new items) received during 1st shift is put back into stock same day/shift. Ensure workloads for each Receiving team are maximized daily so that product is received in a timely manner. Monitor all processes pertaining to Import, including container pool, last free days, demurrage, and detention time in order to minimize overall cost. Monitor virtual bin associated with Put Away to ensure product is stocked and made available for customer orders. Ensure incoming freight is checked in and processed accurately and is staged neatly. Maintain an efficient receiving dock operation by ensuring truck schedule is not overbooked and by making sure FTL’s and LTL’s are unloaded in a timely manner Monitor overall warehouse capacity to ensure ample bin space is available to minimize delays in receiving. Inventory: Maintain overall adjustment % below .75 of total inventory valuation on a monthly basis. Ensure Inventory metrics are met monthly, including 10% of all products cycled, weekly bin audits completed, weekly bin audits are done, and all virtual bin thresholds are not exceeded. Support Shipping operations by ensuring Inventory control actions (ICA’s) and bin replenishments are completed in a timely manner. Monitor e-mail traffic between buyers and the Inventory department to ensure the best possible customer service to Procurement. Adjustments are monitored on a daily/weekly basis to identify areas of opportunity. Returns/Wrap: All ground/common returns are completed same day received (2pm cut-off) I RA’s are processed and returned to stock in a timely manner All outlet items are listed within 1 business day of receipt and the progressive decrease in pricing is followed to quickly turn inventory. All wrap items are up to date each day and put away by end of shift. Actively engage in “MBWA” or managing by walking around and serve as a role model of Company culture Maintain adequate staffing levels for various Inbound departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs. Interact with employees regularly to promote a high level of engagement and ensure all safety regulations / rules are followed. Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects. Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met. ·Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift. Serve as a back-up when a department line manager is absent; assume all duties of the General Manager in partnership with the Outbound Operations Manager when the General Manager is absent.
Qualifications
Minimum of 2 years of relevant experience in operations management; experience with receiving and inventory management preferred. Associate degree in a related field, or equivalent combination of education and experience Experience working in a distribution environment preferred. KNOWLEDGE, SKILLS, & ABILITIES Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint) Strong analytical and problem-solving skills required. Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding. Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment. Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence. Customer service
Salary:
$90,000 - $120,000
Contact:
Employer: WebstaurantStore
Location: Albany, GA
Link: https://www.webstaurantstore.com/careers/department/distribution/46072/83651/