Job Description & Responsibilities:
Receptionist / Office Assistant (33%) Greet guests; answer office phone; and be the first point of contact for guest requests throughout the day. Assume lead role in organizing and distributing communication to/from Home Office, including but not limited to: Home Office shipments, Passenger information (Manifests, Transfer requests, Weekly bills, etc.); Crew movement (Crew arrivals, Uniform receipt, etc.); and other duties as assigned. Monitor employee timecards throughout the week to ensure the punches are accurate. Answer office phone for passenger requests, including Room Service. Maintain office supply inventory and coordinate replenishment. Guest Service Agent (33%) Personally welcome all Eagle Society, VIP, and special guests upon embarkation and throughout the cruise. Resolve problems and achieve enhanced service “value” at every opportunity. Dispatch service requests and follow-up with passengers to ensure timely completion. Be visible in cocktail hour and all dining room meals to foster guest relationships. Ensure all guest preference items are delivered based on the passenger manifest. Track daily service glitches to ensure guests are receiving priority service throughout the remainder of their cruise. Coordinate recovery notes and amenities, as needed. Facilitate purchase of guest items needed off the ship and sourcing, as appropriate. Perform bartending duties as needed with other management personnel. Sales and Rebooking Agent (34%) Assume lead role in drafting weekly Rebooking Action Plan with Hotel Manager. Process “tentative” and “confirmed” reservations with the Home Office timely. Print all reservation paperwork and ensure it is given to the passengers efficiently. Coordinate the timing and food / beverage items for the American Experience reception and all follow-up receptions. Ensure the adequate inventory of all American Experience promotional items, tent cards, etc. and placement in public spaces.
Qualifications:
Bachelor’s degree in Hospitality Management or related field is preferred. Proficiency in Microsoft Office Suite applications Minimum 2 years management experience in a restaurant, banquet, or bar operation. Strong organizational skills and excellent verbal and written communication skills (English). Available to travel and work a flexible schedule including long days for extended periods of time. Proficiency in Microsoft Excel. US Coast Guard regulated pre-employment drug test. Transportation Worker Identification Credential (TWIC). Work Schedule: 7 Days per week while onboard the ship. 6 to 8 weeks working and living onboard the ship. 1 to 2 weeks shore leave vacation. Accommodations and meals are provided onboard.
Salary:
Depending on Experience
Contact:
Employer: American Cruise Lines
Location: Job sites across the nation
Link: https://www.aclcareers.com/apply?gnk=job&gni=8a7883ac922b0cfb0192449f203e4c6b