Job Description & Responsibilities:
Job Description PG - E JOB DESCRIPTION: Under direct supervision, the selected candidate will work with customers to process applications and renewals to determine eligibility for DFCS programs. Specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and help them receive that benefit. You may be assigned to one of the following units: Economic Support Specialist 1 Supplemental Nutrition Assistance Program (SNAP/Food Stamps), Family Medicaid or Aged, Blind, Disabled (ABD) Cases Right from the Start Medicaid (RSM) Unit: Family Medicaid Cases or Aged, Blind, Disabled (ABD) Cases Customer Contact Center (CCC) - Call Center Unit - The call centers are located in Dougherty and Clayton counties. Roles and Responsibilities: Determines initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps. Processes applications, reviews, hearing request and/or changes using appropriate criteria and polices consistently; according to establish guidelines. Records and evaluates personal and financial data obtained from individuals. Register online applications, renewals, and process verification via Document System. Adheres to assigns daily work schedule, meets attendance standards as outlined in policy. Ability to answer a high volume of incoming calls from constituents inquiring about the Food Stamp, Medical Assistance, (PCK, P4HB, Family Medicaid, ABD) and TANF programs. - (Customer Contact Center Unit) Assists Limited English Proficiency and Sensory Impaired (LEPSI) by collaborating with the Language Line. – (Customer Contact Center Unit) Document all call information according to standard operating procedures. Keys in a high volume of data using standard office hardware and software. The capability of being flexible with work assignments and able to work in multiple queues. Provides professional, courteous, and helpful customer service to our internal and external customers. Review and process change requests over the phone when presented. Performs other professional responsibilities as assigned. A minimum training score of 70% for online and 75% for classroom / Policy and Gateway training is required.
Qualifications
Minimum Qualifications High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction. OR Completion of 90 quarter hours (60 semester hours) at an accredited college or university.
Salary:
34,000 per year
Contact:
Employer: Department of Family and Children
Location: Albany, GA