Job Description & Responsibilities:
Roles and Responsibilities: Under direct supervision, the selected candidate will work with customers to process renewals to determine eligibility for DFCS programs. Determines ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps. Processes interim changes using appropriate criteria and policies consistently and according to established guidelines. Records and evaluates personal and financial data obtained from individuals. Keys in a high volume of data using standard office hardware and software. Performs other professional responsibilities as assigned. A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required. In general, specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.
Qualifications
High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction. Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience: Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total four (4) years. Strong proficiency in the use of Data Based software and/or Microsoft Office Suite software applications typically used in a corporate office environment. Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology. Must be able to work independently. Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.
Salary:
$35,360.00 Annually
Contact:
Employer: Georgia Department of Human Services
Location: Statewide, GA
Link: https://www.governmentjobs.com/careers/dhsgeorgia/jobs/4560989/economic-support-specialist-1-statewide-renewal-team?location[0]=statewide&sort=PostingDate%7CDescending&pagetype=jobOpportunitiesJobs