Job Description & Responsibilities:
JOB DESCRIPTION: Under direct supervision, the selected candidate will work with customers to process applications and renewals to determine eligibility for DFCS programs. Specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and help them receive that benefit.
Qualifications
Minimum Qualifications High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction. OR Completion of 90 quarter hours (60 semester hours) at an accredited college or university. Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience: Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total four (4) years. Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment. Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology. Must be able to work independently. Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns.
Contact:
Employer: DFCS - Division of Family and Child Services
Location: Remote
Link: https://www.governmentjobs.com/careers/dhsgeorgia/jobs/4323095/economic-support-specialist-1-statewide?location[0]=consideration%20given%20to%20place%20of%20residence&location[1]=dougherty%20co.&location[2]=houston%20co.&location[3]=statewide&location[4]=various%20locations%20-%20see%20job%20description&sort=PostingDate%7CDescending&pagetype=jobOpportunitiesJobs