Customer Service Representative

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Job Description & Responsibilities:

Assist customers by answering questions related to accounts, procedures, and services by telephone or email. Provideexcellent customer service to both customers and UniFirst personnel. Perform accounts receivable duties:calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process. Partner and provide administrative support to UniFirst’s Sales Department. Perform basic data entry and other administrative duties.

Qualifications

Qualifications What we’re looking for: 2 years of Customer Service experience in an administrative setting is preferred. Prior Accounts Receivable experience is highly encouraged. High School diploma or GED equivalent is recommended. Verbal & written communication skills: professional telephone and email etiquette. Essential skills: active listener, responsive, and personable. Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc) Time management and organizational skills with attention to detail. A collaborative, team-player capable of working independently. Problem solver in a dynamic environment. Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.) Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended perio


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