Job Description & Responsibilities:
Georgia-Pacific is seeking a Customer Service Representative to support our Albany, Georgia box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Area Customer Service Manager. Schedule: Standard business hours; 8am to 5pm EST, Monday – Friday, with flexibility as needed based on customer demands. What You Will Do Manage customer accounts like it’s your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied. Create and maintain spreadsheets to track inventory, order status and other customer and production-related data. Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements. Coordinate shipments of products with shipping department. Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers. Manage inventories for effective production review and planning. Assist with accounts payable/receivable duties as needed. Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis.
Qualifications
Who You Are (Basic Qualifications) Minimum of 2 years of customer service experience: Experience with an inventory management system. Data entry experience. What Will Put You Ahead: Experience in a fast paced, high volume in a logistics, industrial, distribution, and/or manufacturing environment. Packaging industry experience. Associates Degree or higher.
Salary:
Depending on Experience
Contact:
Employer: Georgia-Pacific
Location: Albany, GA
Link: https://koch.avature.net/en_US/careers/JobDetail/Customer-Service-Rep/152606