Job Description & Responsibilities:
Take and process orders and address all customer inquiries and complaints. Help facilitate the sales process, improve the customer experience, and participate in value added projects that drive overall improvement to the business. DUTIES AND RESPONSIBILITIES: Place orders on timely basis for customer needs Process purchase orders Manage and maintain the inventory levels on all required inventoried items Manage drop trailer program and provide recommendations for efficiency and cost reductions Update and maintain the required reports to customers on a daily basis Forward confirmations – Order Acknowledgements, ASN, and COA’s Handle customer complaints, questions, and follow-up with appropriate internal/external personnel as required. Maintain customer files Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced Submit paperwork for tooling (cutting die/print plates) to be ordered by supporting plant Record and distribute customer order changes Coordinate accounting credit forms for approval Assist sales personnel as needed on customer accounts Run all appropriate reports for the day and review for correctness Communicate with necessary supervision to avoid problems between warehouse and customer Develop working relationship with all other warehouse department employee/managers. Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping Assist other warehouse locations as needed. Additional duties may be assigned by management.
Qualifications
EDUCATION and/or EXPERIENCE: High school diploma or GED Five years’ experience in a distribution or manufacturing environment Candidates are PREFERRED who offer the following: Experience in the corrugated container industry Computer literate (MS Excel and MS Word) Bilingual in English and Spanish
Contact:
Employer: Pratt Industries
Location: Moultrie, GA
Link: https://careers.prattindustries.com/en/jobs/10-14421/customer-service-representative/