Job Description & Responsibilities:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. The CSM is also responsible for supervising, guiding, and directing other office staff and staff providing direct client services. The position involves utilization management, hiring, disciplining, and terminating employees as appropriate, overseeing employee scheduling, identifying problem situations, and implementing proactive solutions to drive optimum outcomes and quality services for staff and clients served.
Qualifications
Qualifications High School Diploma Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Excellent Customer Service Skills Knowledge or previous experience working in an office setting with computers, phones, and other related task
Salary:
$17.10/Hr.
Contact:
Employer: ALLways Caring
Location: Albany, GA
Link: https://careers-allwayscaring.icims.com/jobs/134910/customer-service-manager/job