Job Description & Responsibilities:
Handle inbound calls evaluating customer needs, and if need be, directing to the proper department or team member. • Addresses customer phone calls and responds to all inquiries including, but not limited to, billing, general product knowledge, grievances, and the set up/closing of accounts • Assist in efforts to collect from past-due customers • Periodically assist team members with daily deposit and daily data updates in his/her absence. • Enters and updates customer account information in software systems • Processes billing payments and paperwork for walk-in customers who qualify for financing option. • Responsible for processing driver daily paperwork • Responsible for trips to the bank as well as the post office as needed • Responsible for balancing cash drawer(s) each day. • Responsible for sending new customer packages to new customers and ensure the return of signed documentation.
Qualifications
Must be able to work and willing to work flexible hours, including one weekend day to meet the needs of the business. • Excellent customer service skills • Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations. • Be a fast learner, cheerful, with a positive attitude • Previous experience in an office environment • Knowledge of computer systems • A commitment to service excellence and customer satisfaction • A strong team player yet still able to work independently with minimal supervision • Excellent communication skills, exceptional organizational ability, great attention to detail, and ability to multi-task.
Salary:
13.00 per hour
Contact:
Employer: Modern Gas
Location: Leesburg, GA
Link: https://moderngasco.com/PDFs/PropaneCustomerServiceAssoc-ModernGasCompany.pdf