Job Description & Responsibilities:
Under general supervision, answers customer problems and inquiry calls. Records problem history information. Performs first level problem determination and resolution. Serves as resource and provides guidance and experience to other staff. Roles and Responsibilities Receives data and reports, assesses information, and submits reports of abuse/neglect to the Customer Service Representative Supervisor according to State policy and procedures. Delivers professional services as directed by the Supervisor and Administrator. Follows established unit goals. Ensures professional growth and development by adhering to scheduled training. Ensures efficient and timely delivery of services. Performs other professional responsibilities as assigned.
Qualifications
Minimum Qualifications High school diploma/GED AND one (1) year of full-time work experience providing customer support or technical assistance. Preferred Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience: Two (2) years experience at a Child Protective Services Intake communication Center, 911 call center, or other call center experience. Two (2) years experience/knowledge in social services programs, specifically DFCS, or general information gathering in a call center environment.
Salary:
$28,571.29 - $36,023.23 Annually
Contact:
Employer: Dougherty County DFCS
Link: https://www.governmentjobs.com/careers/dhsgeorgia/jobs/4786413/customer-service-associate-2-cicc-00018836?pagetype=jobOpportunitiesJobs