Job Description & Responsibilities:
Exciting customer relations position available supporting CVS retail pharmacy stores. Responsibilities include responding to customer calls made to our 1-800-SHOPCVS line in a manner that is reflective of the company's purpose and values. Must have superb customer service skills to assist pharmacy customers in an inbound customer contact center setting. In this role, you will serve as a customer advocate when researching, responding, or interpreting company procedures or policies with the ultimate goal of delighting our valuable pharmacy customers. Excellent communication skills are needed as you review and process incoming phone calls, emails, and letters and as you respond to customers either on the phone or via written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution of responsiveness, reliability, and professionalism.
Qualifications
Required Qualifications -Must have a minimum of 1 consecutive year experience in customer service. -Excellent communication, organization and follow up skills. -Ability to articulate program details to customers over the telephone and in writing. -Strong PC skills along with the ability to toggle from different applications. -Microsoft (MS) Windows-based applications and MS Office proficiency. – Flexibility in work schedule and ability to complete paid company training program.
Salary:
$17.00 to $25.00
Contact:
Employer: CVS/Caremark
Location: REMOTE
Link: https://jobs.cvshealth.com/job/19343227/customer-relations-team-remote/