Job Description & Responsibilities:
Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments. Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals You will bring your authentic self to work. Strive for first call resolution, and take true ownership of customer needs and issues. Asking as many questions as you need to understanding the customers’ needs and priorities, and problem-solving in a metric driven environment Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya. Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there
Qualifications
College Degree and 1+ year of customer service experience Or, in lieu of degree, 3+ years customer service experience Experience in the Financial Service industry is a bonus but not required Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment Availability to work any shift within the Monday through Friday operating hours of 7:30 am – 10pm EST Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual
How To Apply:
Salary:
41,600. Per Year (20.00 per hour)
Contact:
Employer: VOYA Financial
Location: REMOTE
Link: https://godirect.wd5.myworkdayjobs.com/en-US/voya_jobs/jobs/details/Customer-Contact-Center-Representative---Remote_JR0028534