Job Description & Responsibilities:
We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voya’s customers in achieving their retirement goals.
Qualifications
College Degree and 1+ year of customer service experience Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience Experience in the Financial Service industry is a bonus but not required Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual
How To Apply:
Salary:
$41,260 - $51,580 USD
Contact:
Employer: Voya Financial
Location: REMOTE
Link: https://godirect.wd5.myworkdayjobs.com/en-US/voya_jobs/details/Customer-Contact-Center-Representative-5-13-2025-FS_JR0030005