Job Description & Responsibilities:
What does it take to be successful in this role? •Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction •Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures •Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times •Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products •Skill in managing one’s own time and actively looking for ways to help people whether team members or customers •Skilled in verbal and written communication regardless of channel (phone, chat, email, text, social media, etc.) in order to convey information and ideas so others will understand •Requires special communication skills including, but not limited to having the ability to defuse tough conversations in a high-emotion environment while maintaining a calm demeanor •Problem solving skills •Microsoft Excel skills •Experience translating from Spanish to English and English to Spanish (for bilingual positions)
Qualifications
Education & Experience Required High School Diploma or Equivalent 1 - 2 years of related work experience and completion of required training programs
Salary:
31,200 to 68,000
Contact:
Employer: AFLAC
Location: Columbus, GA
Link: https://careers.aflac.com/job/Customer-Care-Specialist-Onsite-GA-31999/1124796300/