Job Description & Responsibilities:
Monitor payments for late and/or delinquent status. Follow up delinquent, high-balance, and overdue credit. balance accounts by phone and/or letter. Ensure professional interface with members. Contact high balance and/or delinquent members by telephone and mail to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts to a current status. Notify co-signers regarding the status of delinquent actions. Update files and system accounts via the credit union’s delinquent loan collection menus. Secure credit bureau reports. Skip trace on loan accounts Research payroll deductions, stops, starts, and changes as they may affect the status of loan repayment. Assist members with delinquent real estate loans to resolve delinquency. Investigate and correct discrepancies in the loan applications and credit bureau reports. Monitor all new loans to the credit union for collateral. Works with the loan department to perfect all liens on property used for collateral loans. To include Titles and/or UCC’s. All liens will be applied for, and lien-perfecting documents will be filed within 48 hours of loan closing when title is received. Process paid-outs outs, title and/or UCC finalization, GAP, Warranty, and Debt Protection claims. All liens will be released, and titles mailed to appropriate parties within 15 days of payoff. Manage VINtek for accuracy and secure lien processing. Demonstrates an unsurpassed commitment to exceptional member service and teamwork. Is fully knowledgeable of all credit union products and services and can confidently offer appropriate solutions to fit member needs. Maintain up-to-date and comprehensive knowledge on all credit union products and service. Respond to emails or other electronic requests submitted by members within 24 hours. Support and promote the Credit Union's Vision, Mission, and Core Values. Any other duties assigned by Director of Collections.
Qualifications
Knowledge of government regulations with particular emphasis on the Bank Secrecy Act and related regulations. Knowledge and awareness of all credit union products and services. Demonstrated ability to work as part of a team. Knowledge of Microsoft products Accountability - Ability to accept responsibility and account for his/her actions. Decision Making - Ability to make critical decisions while following Credit Union procedures. Education Requirements: High School degree Five years of sufficient related banking/credit union/financial experience
Salary:
Depending on Experience
Contact:
Employer: Bridgeway Credit Union
Location: Albany, GA
Link: https://bridgeway-credit-union.prismhr-hire.com/job/898395/collections-representative