Job Description & Responsibilities:
Attends/participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements Proactively identifies and surfaces customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions Manages escalated customer issues in conjunction with the Technical Claim Specialist Proactively analyses data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates Works with IT to define system fixes, enhancements and requirements and performs user acceptance testing Identifies process improvements for Operations and leads process changes Acts as main point of contact to report system bugs to IT and tracks for resolution Assists customer and Account Executives (AE) in understanding the impacts of non-standard benefits and/or processes Coordinates/handles ad hoc Account Executive requests allowing the AE to focus on developing strategies for new and existing program opportunities Provides customer process and/or tools training as needed Identifies most urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions. Initiates and maintains partnerships throughout the organization. Encourages cooperation by promoting common goals and building trust. Inspires, supports, and initiates cross-functional activities Participates in finalists and client site visits as needed (approximate travel 25%) Performs other related duties as required
Qualifications
Education & Experience Required Associates Degree in health care or a related field 5-7 years minimum of Industry experience (LTD) 2 years minimum experience working directly with customers and employees Or an equivalent combination of education and experience
Salary:
$45,000 - $105,000.
Contact:
Employer: AFLAC
Location: REMOTE-Columbus GA 25% travel
Link: https://careers.aflac.com/job/Remote-PLADS-Client-Liaison-OR-31999/1113688500/