Job Description & Responsibilities:
As a Billing Clerk you will be tasked with reconciling service orders on a daily basis. You will need to collaborate across multiple departments to complete this task, so clear and candid communication is key in this role. In this seat, you will need to be equipped to handle Customer Service needs. This portion of the job may include but limited to: answering phones and emails by providing updates to customers and answering any other questions they may have, creating service orders, communicating with other branches to provide customer assistance, etc. As a member of the SAM Service team you will innovate ways in this role to assist the rest of the team and learn and grow.
Qualifications
Applicants must have a high school diploma. Knowledge and use of information technology such as computers, tablets and smartphones is a plus. Billing Clerks must be at work 8:00 AM - 5:00 PM throughout the week. Prospective employees must pass a drug-screening before hiring. SAM Service, Inc. employees must submit to regular, random drug screening. Above all, an applicant must have the ability and desire to learn new technology, training and procedures. Responsibilities Reconciling service orders for customer accounts Providing feedback on billing questions from questions Identify and assess customers’ billing questions to achieve satisfaction Build sustainable relationships and trust with other internal departments through open and interactive communication Create service orders for customer equipment issues Provide accurate, valid and complete information by using the right methods/tools Follow communication procedures, guidelines and policies
How To Apply:
Salary:
$16.00 to $20.00 per hour
Contact:
Employer: SAM's Service INC
Location: Albany, GA
Link: https://www.indeed.com/cmp/Sam-Service-Inc/jobs