Job Description & Responsibilities:
Essential Functions, Duties, and Responsibilities: · Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities · Provides prompt, professional customer service to customers and prospective customers · Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions · Works to understand the root causes of complex customer service issues and identifies and implements resolutions · Accountable for achievement of defined sales and service goals · Maintains knowledge of banking products and promotions · Responsible for performing accurate transactions, balancing each day, and verifying cash totals · Scans daily proof work to the remote capture machine · Identifies customer needs, cross-sell and up-sell opportunities, and makes referrals within the branch · Ensures adequacy of currency and coin supply · Provide backup support to other branches as needed · May provide assistance and training to other colleagues and serve as a mentor · May perform all sales and service functions of the branch as needed · Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty · Always acts in the best interest of the customer when offering additional products and services
Qualifications
Required Knowledge, Skills and Competencies: · Demonstrated ability to perform accurate transactions · Successful completion of Teller training program and passing score on training post-test · Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives · Strong written and verbal communication skills · Intermediate PC proficiency · Intermediate proficiency in Google Docs and Microsoft Office products Industry and Work Experience: · 1 or more years of customer service experience · Cash handling or sales experience preferred
How To Apply:
https://www.amerisbank.com/
Contact:
Employer: Ameris Bank
Location: Albany, GA
Link: https://www.amerisbank.com/