Titans HelpDesk


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Welcome to the Albany Technical College Titan Helpdesk

The Titans HelpDesk is here to assist all of our students with the Confirm Attendance process, as well as accessing and using their student email accounts and the Blackboard Learn learning management system.

We are located in Prosperity Hall, Room 109, and we are open Monday - Thursday from 8am to 8pm, and on Fridays from 8am to 4pm. Students may also email helpdesk@albanytech.edu for assistance.

help image Visit helpdesk.albanytech.edu for more information about the Titans Help Desk."

WHAT WE DO:

The Albany Technical College Titan Help Desk, a sub-branch of Academic Affairs Academic Technology Services, is conveniently located in several places across campus with Prosperity Hall 109 serving as our main location. The Titan Help Desk is the front line for technical and client service for students and faculty of the College. We are dedicated to providing customer service and resolving issues in a timely and effective manner. The goal of our help desk is to act as a single focal point for problem resolutions.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid Albany Technical College student or faculty email address is required to submit a ticket.

  • Welcome new computer users
  • Provide individual workspace and assistance
  • Serve as a liaison between students and instructor
  • Troubleshoot computer problems
  • Access ATC Student Email
  • Provide online course support
  • Provide online chat support in Blackboard

For help, please contact the Titan Help Desk locations below or dial 1.877.261.3113 (toll free), (229) 430-3559, or (229) 430-3497. You may also email us at helpdesk@albanytech.edu, or click Support Ticket below to submit a ticket.
Support ticket button

Albany Technical College Titan Helpdesk homepage

Locations and Hours of Operation

Prosperity Hall Room
(PRO 109)

8am-8pm (M-TH)
8am-4pm (F)

(229) 430-3559
(229) 430-3497

Prosperity Hall Room
(PRO 101)

8am-3pm (M-TH)
8am-12pm (F)

(229) 430-1854

Nathaniel Cross Health Care Technology (HCT 135)

8am-3pm (M-TH)
8am-12pm (F)

(229) 420-1140

Charles B. Gillespie M.D.
Center for Emergency Responders
(EMR 108)

8am-4pm (M-TH)

(229) 430-3497

Center of excellence in Information Technology and Electronics
(CEIT 216)

8am-4pm (M-TH)
8am-11am (F)

(229) 430-0607

Library
(2nd Floor, LEC)

8am-9pm (M-TH)
8am-4pm (F)

9am-1pm (Sat)

(229) 430-1729

 

Download the Titans HelpDesk Flyer for more information.