|Location and Office Hours||Mailing Address|
Mon. - Thurs.
8 AM - 5 PM
8 AM - 4 PM
|1704 South Slappey Blvd
Albany, GA 31701
Phone: (229) 430-3500
Fax: (229) 461-4152
I Can't Get Financial Aid on the Phone
The Financial Aid Office has a high volume of calls that come in each day. During our less busy times, we receive approximately 100 calls a day. During our peak times, especially prior to the fall semester, we can receive up to 400 calls a day. With multiple employees answering our main number during peak times, our main number may still be busy. The best time to call would be early in the morning and late in the afternoon.
NOTE: Many of the calls we receive are from students "checking on the status" of their financial aid. Some students are still unaware that this information is available on Banner Student Web. When you call in, you are asking the staff member to look at the same system that you have access to on-line. Save yourself time waiting on the phone and CHECK BANNER WEB FIRST. Banner Web will let you know if you have documents that need to be submitted. It provides links to any applicable on-line documents. It will also post your financial aid award information when it has been processed.
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