Understanding and ensuring adherence to the agreed plan of care for each client in your caseload.
Partnering and communicating with all members of the clients circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies.
Monitoring and escalating changes in your clients plan of care, services or condition.
Conducting home visits and safety checks.
Ensuring proper documentation and record-keeping for agency payers.
Recruitment, screening and selection of direct care staff based on Agency and external referrals.
Determining schedules and adequate staffing and processing completed visits for payment.
Providing consultation and training to Direct Care Staff to ensure quality care and service Monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes.
Evaluating job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling.
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred.
Ability to make decisions quickly, and manage confidential information.
Associate’s Degree in Business, Nursing, Social Services, or related field of study preferred.
1- 2 years in a supervisory role preferred.
2+ years of community service, client service or staffing experience.
2+ years of general office and computer experience.
Excellent customer service and communication skills.
Solid experience working with the public, presenting a friendly, professional appearance while interacting with people.
Ability to travel frequently within designated region or other locations as required.