Job Information
Call Center/Customer Service Representative Teleperformance - Leesburg, GA 31763
Overview
Job Type: Full-Time
Job Salary Range: $ - Per Month
Department:
Job Category: Customer Service
Job Shift: Morning
Posted: 11/13/2019
Zipcode: 31763
Requirements
Minimum Education: High School
Degree Title:
Minimum Experience: Less then 1 Year
Job Status
Job Status: Interviewing
Start Publishing: 11/12/2019
Stop Publishing: 01/12/2020
Description
  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms
  • Assisting the customer with the correct price plan
Qualifications
  • 6 months Contact Center experience preferred
  • One year previous customer service experience required
  • Must be at least 18 years of age
  • Type 25 wpm
  • High School Graduate or GED
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative.
  • Must be able to pass a Federal Background Check and Drug testing
  • Possess a high level of Professionalism
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills
  • Ability to understand and empathize with customers issues.

https://teleperformancecareers.com/?utm_source=Glassdoor&utm_medium=AppFeeder&utm_campaign=Bayard+Ramp2019

Prefered Skills

Copyright © 2008 - 2019 , Buruj Solutions
Apply Now