Job Information
Call Center Customer Service/Collections Specialist Microf - Albany, GA 31707
Career Services ATC 8 Albany, Georgia 232 Days Ago
Job Type: Full-Time
Job Salary Range: $ - Per Month
Job Category: Customer Service
Job Shift: Morning
Posted: 11/13/2019
Zipcode: 31701
Minimum Education: High School
Degree Title:
Minimum Experience: 2 Year
Job Status
Job Status: Interviewing
Start Publishing: 11/12/2019
Stop Publishing: 01/12/2020
  • Establish open lines of communication with account contacts and/or references listed on the account for 1-15 or 30-60 days non- renewal status.
  • Maximize the collection of monthly RPA renewal payments through securing valid payment arrangements from customers in non-renewal status.
  • Properly document Accounts in Company's Customer Relationship Management (CRM) software with any and all correspondence with customers in non-renewal status and update all client information as needed to ensure accuracy for the company's database.
  • Identify, monitor and report unsuccessful payment arrangements to the Recovery Director in a timely manner for the recuperation of Company Assets
  • Participate in weekly team meetings to provide status updates on account management.
  • 2+ call center/collections experience preferred
  • Proficient in Word and Excel
  • SAP, OFSLL, and/or Salesforce experience preferred
  • Strong written and oral communication skills
  • Ability to manage multiple projects simultaneously
  • Strong organizational and analytical skills
  • Able to read and understand technical forms and financial reports
  • Willingness to establish and maintain effective working relationships

Prefered Skills

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